Frequently Asked Questions

Getting Started

What is PrimeX VPN?

PrimeX VPN is a secure and reliable Virtual Private Network service that ensures your online privacy and security by encrypting your internet connection.

How do I install PrimeX VPN on my Android device?

You can install PrimeX VPN from the Google Play Store. Simply search for "PrimeX VPN," click "Install," and follow the on-screen instructions.

Do I need an account to use PrimeX VPN?

Yes, you need to create an account to use PrimeX VPN. This allows us to provide you with personalized services and maintain your subscription details.

How do I create an account on PrimeX VPN?

Open the PrimeX VPN app, click on "Sign Up," and follow the instructions to create your account using your email address and a password.

Is PrimeX VPN free to use?

PrimeX VPN offers a free tier with limited features. For full access to all features and higher speeds, you can upgrade to one of our premium plans.

Features and Benefits

What features does PrimeX VPN offer?

PrimeX VPN offers high-speed servers, military-grade encryption, no-log policy, unlimited bandwidth, and access to geo-restricted content.

How does PrimeX VPN ensure my online privacy?

PrimeX VPN uses AES-256 encryption, one of the strongest encryption standards, to protect your data. We also have a strict no-log policy, meaning we don't track or store your browsing activities.

Can I use PrimeX VPN to access content from other countries?

Yes, PrimeX VPN allows you to bypass geo-restrictions and access content from different countries by connecting to servers located worldwide.

Does PrimeX VPN slow down my internet speed?

While using a VPN can sometimes affect speed, PrimeX VPN is optimized for minimal impact on your internet connection, ensuring fast and reliable performance.

What devices are compatible with PrimeX VPN?

PrimeX VPN is compatible with Android smartphones and tablets. We also offer apps for Windows, macOS, iOS, and other platforms.

Troubleshooting

What should I do if PrimeX VPN is not connecting?

First, ensure you have a stable internet connection. Then, try switching to a different server. If the problem persists, restart your device and try again.

Why is my internet speed slow while using PrimeX VPN?

Try connecting to a server closer to your location. Also, ensure no other apps are consuming a lot of bandwidth. If the issue continues, contact our support team.

How can I fix connection drops while using PrimeX VPN?

Check your internet connection for stability. If the problem persists, try using a different VPN protocol in the app settings or switch to another server.

What does the error "Unable to resolve server address" mean?

This error usually indicates a network issue. Ensure your device is connected to the internet. If the issue persists, try switching to a different DNS server in your device settings.

How do I clear the app cache for PrimeX VPN?

Go to your device settings, select "Apps," find PrimeX VPN, and choose "Storage." Then, click on "Clear Cache" to remove temporary files.

Subscription and Billing

How do I subscribe to PrimeX VPN premium plans?

Open the PrimeX VPN app, go to the subscription section, and choose your preferred plan. Follow the instructions to complete your purchase.

What payment methods are accepted for PrimeX VPN subscriptions?

We accept various payment methods, including credit/debit cards, PayPal, and in-app purchases through the Google Play Store.

How do I manage my subscription or cancel it?

You can manage or cancel your subscription through the Google Play Store under "Subscriptions." Select PrimeX VPN and follow the prompts to make changes.

Can I get a refund for my PrimeX VPN subscription?

Refunds are handled according to the Google Play Store's refund policy. Please contact Google Play support for assistance with refund requests.

What happens if my subscription expires?

If your subscription expires, you will be downgraded to the free tier, which has limited features. To regain full access, you can renew your subscription at any time.

Security and Privacy

Does PrimeX VPN keep logs of my online activities?

No, PrimeX VPN follows a strict no-log policy. We do not track, store, or share your browsing activities.

How does PrimeX VPN protect my personal information?

We use advanced encryption protocols and secure servers to protect your data. Your personal information is never shared with third parties.

Can I use PrimeX VPN on public Wi-Fi networks?

Yes, PrimeX VPN is designed to secure your connection on public Wi-Fi networks, protecting you from hackers and data theft.

What encryption standards does PrimeX VPN use?

PrimeX VPN uses AES-256 encryption, the industry standard for secure data transmission, ensuring your online activities remain private.

How can I ensure maximum security while using PrimeX VPN?

Always connect to PrimeX VPN before accessing the internet, keep the app updated, and use strong, unique passwords for your accounts.

Technical Specifications

What VPN protocols does PrimeX VPN support?

PrimeX VPN supports multiple VPN protocols, including OpenVPN, IKEv2, and WireGuard, to provide the best balance of speed and security.

How many devices can I use with one PrimeX VPN account?

You can use PrimeX VPN on up to 5 devices simultaneously with a single account.

Does PrimeX VPN have a kill switch feature?

Yes, PrimeX VPN includes a kill switch that automatically disconnects your internet if the VPN connection drops, ensuring your data remains secure.

Can I use PrimeX VPN for torrenting?

Yes, PrimeX VPN allows torrenting on specific servers optimized for P2P file sharing, ensuring fast and secure downloads.

How often are PrimeX VPN servers updated?

PrimeX VPN regularly updates its servers to maintain optimal performance and security. Server updates occur automatically in the background.